Privacy policy

Privacy Policy – Hudson Handcrafted

This Privacy Policy explains how Hudson Handcrafted (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit hudsonhandcrafted.com (the “Site”), make a purchase, or interact with our products and services (collectively, the “Services”).
In this policy, “you” refers to any individual who visits our website, makes a purchase, or communicates with us.

Please read this Privacy Policy carefully. By using our Site or Services, you agree to the collection and use of information as described below.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with a new “Last Updated” date. Continued use of our Site after updates means you accept the revised Policy.

WHAT INFORMATION WE COLLECT

Information You Provide Directly

We collect information you provide when you:

  • Place an order on our website

  • Contact our support team

  • Sign up for our newsletter

  • Create an account

This may include:

  • Contact details: name, shipping/billing address, email, and phone number

  • Order details: products purchased, payment confirmation, and order notes

  • Account information: username, password (encrypted), and login credentials

  • Customer support data: messages or inquiries you send to us

You may choose not to provide certain information, but this may affect your ability to use specific features.

Information Collected Automatically

When you visit our Site, we automatically collect certain technical data (“Usage Data”) using cookies and similar technologies. This may include:

  • IP address and location

  • Device and browser type

  • Pages viewed and time spent on the Site

  • Clicks, search terms, and referring URLs

We use this information to optimize your shopping experience and improve site performance.

Information from Third Parties

We may receive information from trusted third parties such as:

  • Payment processors (for secure payment verification)

  • Shipping providers (for delivery tracking and updates)

  • Analytics and advertising partners (to improve our marketing performance)

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill your orders (including payments, shipping, and returns)

  • Provide customer support and respond to inquiries

  • Communicate about orders, updates, or promotions

  • Improve our website, products, and services

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal obligations

We will never sell your personal information.

COOKIES

Hudson Handcrafted uses cookies and similar technologies to improve site performance and provide a smoother browsing experience.
Cookies help us remember your preferences, analyze traffic, and measure marketing effectiveness.
You can manage or disable cookies in your browser settings. For details on Shopify-hosted cookie usage, see:
👉 https://www.shopify.com/legal/cookies

HOW WE SHARE YOUR INFORMATION

We may share your personal information with trusted third parties only when necessary to provide our Services, including:

  • Shipping partners (to deliver your order)

  • Payment processors (to securely handle transactions)

  • Analytics and marketing partners (to understand how customers interact with our Site)

  • IT and cloud service providers (for hosting and data management)

Each third party is contractually required to protect your information and use it only as directed by Hudson Handcrafted.

THIRD-PARTY WEBSITES AND LINKS

Our Site may include links to other websites. We are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any external sites you visit.

YOUR RIGHTS

Depending on your country or region, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Withdraw consent for marketing communications at any time

To exercise your rights, contact us at support@hudsonhandcrafted.com.

DATA SECURITY

We take data protection seriously.
Your personal information is stored securely and transmitted using SSL encryption.
Payment data is processed through certified providers and never stored on our servers.

RETENTION OF INFORMATION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy — such as completing orders, resolving disputes, or meeting legal requirements.

CHILDREN’S PRIVACY

Hudson Handcrafted does not knowingly collect personal information from individuals under the age of 18.
If we become aware of such data being submitted, we will delete it promptly.